Kastara Bumi
Monitoring and alerting
Availability and performance monitoring with alert routing and escalation, so an outage reaches a person rather than a dashboard nobody is watching.
Internal teams are usually stretched across keeping the lights on and delivering new work, and the new work loses. We take defined operational responsibility — monitoring, patching, service desk — against agreed response times, and report on it in a way you can hold us to.
Patch and lifecycle management
Scheduled patching with test windows, plus hardware and licence lifecycle tracking so nothing falls out of support unnoticed.
Service desk
A logged, ticketed route for user issues, with a knowledge base that grows instead of the same question being solved five times.
Reporting and service levels
Monthly reporting against agreed targets, including the things that went wrong and what changed because of them.
Defined scope
What is covered, what is not, and what an out-of-scope request costs — written down before the contract starts.
Your estate stays yours
Documentation, credentials and configuration remain with you, so switching provider is a decision rather than a hostage negotiation.
Escalation you can reach
A named escalation path with a human at the end of it.